Version 1.0 · Effective 11 August 2026

DeskTap Refund Policy

Effective date: 11 August 2026
Document version: 1.0
Supplier: Goussi, trading as GridWave DSP
Merchant of record: Polar Software, Inc.
Support: contact@gridwavedsp.com

Try DeskTap before purchase

DeskTap provides a three-day evaluation before purchase. It begins after you confirm Start trial & Power on and DeskTap completes its first successful Power On. Use it to confirm sensor access, detection and playback on your exact Mac before purchase.

Refund requests

If DeskTap does not function on a system that was disclosed as supported at the time of purchase, contact GridWave DSP and we will help troubleshoot the issue. If the issue cannot be resolved, we will arrange a refund through Polar, our merchant of record. Refunds are returned through Polar to the original payment method rather than paid directly by GridWave DSP.

This voluntary policy does not use a fixed 10-day or 14-day customer-facing deadline. It is in addition to, and does not limit, any cancellation, withdrawal, conformity, refund or other right provided by applicable law. Polar’s buyer terms, card-network rules and mandatory consumer law also apply to the payment and refund process.

Nothing in this policy waives statutory rights for defective, misdescribed or non-conforming digital content or any other remedy that cannot lawfully be excluded.

Physical damage caused by tapping, excessive force, repeated high-energy impacts, hard objects, drops, unstable placement or vibration is not a software functionality issue and does not by itself qualify for a refund under this voluntary policy. This distinction does not exclude liability or remedies that cannot lawfully be excluded.

How to request help

Email contact@gridwavedsp.com from the purchase email address, or include the Polar order reference. Include the DeskTap version and build shown in About, Mac model, macOS version, audio settings and short steps that reproduce the issue. We may ask for a short video or other diagnostic detail when it is reasonably needed to confirm the problem. Do not post or send the complete licence key unless support provides a secure reason and route.

Licence access after a refund

If Polar revokes or disables the DeskTap licence benefit while processing a refund or reversal, DeskTap can lock at its next validation or after the cached offline period expires. A revoked benefit also consumes any remaining trial so the refunded licence cannot fall back to evaluation access.

Partial refunds and legally required remedies are handled according to their specific terms.