Refund Policy

Last updated: August 13, 2026

GridWave DSP products use product-specific refund policies. Check the product name below before making a request.

Max for Live devices: 14-day money-back guarantee

If a GridWave DSP Max for Live device isn't for you, you can request a full refund within 14 days of purchase — no reason required.

How to request a Max for Live refund

Email contact@gridwavedsp.com from the address you used at checkout (or include your order id). Refunds are processed by our merchant of record back to your original payment method, typically within 5–10 business days.

After 14 days for Max for Live devices

If a device stops working or you hit a bug at any time, contact us — we'd rather fix it. This policy does not limit rights you have under applicable consumer law.

DeskTap for macOS

DeskTap has a separate Version 1.1 refund policy. GridWave DSP provides a three-day pre-purchase evaluation for sensor access, detection and all nine built-in packs; custom sample loading requires a paid licence and cannot be tested during the evaluation. GridWave DSP does not offer a voluntary change-of-mind refund after purchase. This is not an unconditional no-refunds rule. GridWave DSP separately investigates a material, reasonably reproducible failure of an advertised function on the official DeskTap 1.0.0 build and a configuration represented as supported for the purchase, using reasonable and proportionate troubleshooting. If the function cannot be restored within a reasonable time without significant inconvenience, the linked Refund Policy determines eligibility and whether a voluntary exclusion applies. If its eligibility criteria are met, no applicable voluntary exclusion is established, and the function still cannot be restored within a reasonable time without significant inconvenience, GridWave DSP arranges a refund through Polar. Mandatory consumer rights, Polar remedies and card-network rights are not limited. Read theDeskTap Refund Policy for the complete terms.

Version 1.1 applies when an order completes at or after the recorded Version 1.1 activation time and stores the required Version 1.1 assent, regardless of Checkout Session creation time. Purchases completed earlier, or with missing or ambiguous assent, retain theDeskTap Refund Policy Version 1.0 or the term more favorable to the customer.